Return & Refund Policy
RETURN, EXCHANGE & REFUND POLICY
We want you to love every piece from Royceluxe Jewels. If for any reason you’re not completely satisfied, we’ve made returns and exchanges simple and transparent.
✧ Return Policy
We offer a 30-day return window from the date your order is delivered.
To be eligible:
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The item must be unworn, unused, and in original packaging
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Include original receipt or proof of purchase
Kindly note: Due to the handcrafted nature of our jewelry, a 30% restocking fee will apply on all returns. If the piece requires extensive cleaning or repairs, additional fees may be applied based on the condition upon return.
📩 For return assistance, please email us at royceluxejewels@gmail.com before sending any item back.
✧ Damages & Issues
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.
✧ Non-Returnable Items
Certain items cannot be returned or exchanged unless they arrive damaged:
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Custom or personalized orders
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Made-to-order Eternity Bands
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Sale items or purchases during promotional events
✧ Exchanges
We’re happy to offer one-time exchanges within 30 days of delivery.
You may apply 100% of your original purchase towards a new item of equal or higher value.
Please allow the same production time as listed on the product page for your new piece.
Note: Exchange credit is not valid for future purchases beyond one exchange per item.
✧ Return Shipping
Customers are responsible for return shipping.
We recommend using a trackable courier with insurance.
Royceluxe Jewels is not liable for items lost or damaged in return transit.
✧ Refund Process
Once we receive and inspect your return, we’ll notify you via email.
If approved, your refund will be issued to your original payment method within a few business days.
💬 Questions?
We're here to help!
📧 Email us anytime at: royceluxejewels@gmail.com
We’ll respond promptly to guide you through the return or exchange process.
